The salon was very clean and the staff were wonderful, they offered tea/coffee while I was waiting and made sure I was okay. The lash lift was very relaxing. My lashes weren't as lifted as they previously have been at other salons. I'm not sure if this is because the treatment was slightly different to the others (e.g. oil was put on the lashes, they were cleaned with water), but with mascara my lashes look amazing anyway :)