The women who greeted me were very chatty and bubbly, it was a Friday evening so pretty empty all round, but good that I managed to book a slot (It's usually hard to). The facial lasted a bit more than half an hour, including all the times I was left on my own to let the steam machine work on my face. The quality of products they used seemed high, all US-made well known brands and I also got 2 samples and advice on what to do in the immediate 12 hrs after the facial (do not smoke, drink loads of water). The facial included several oils and gels, bit of shoulder and neck massage (great!), cleansing, and some blackhead extraction.
Excellent customer service and fantastic value. Treatments are quick and professional - I have had waxing and threading, recommended to all my friends that live close by. In fact, one of my friends recommended Diva to me...so glad I checked it out!