Despite what I felt was thorough perm consultation in the form of several visits (I even went in for a blow dry to see no it might look - paid), I ended up with a semi-permanent hairstyle nothing like any of the pictures I had showed the staff or conversations we had. I felt extremely upset and as if I hadn’t been listened to at all. The blow dry was... ok. It was done with a side parting without asking me or taking notice, evidently. The staff were comforting and encouraging until my new hair was revealed, when one pretty much inferred I looked like a poodle (I had wanted larger curls, but ended up with spiral/ corkscrew) and when I questioned the size of the curls/ that they were much smaller than the blow dry, the response was: ‘But that was a blow dry, this is a perm.’ This clearly demonstrates a lack of knowledge around rod sizes. I was so embarrassed I practically threw the money at them and couldn’t get out fast enough. Luckily I was there on a weekday over a Saturday. I have since called and left a message expressing my dissatisfaction, but haven’t even received a response, let alone an offer to help. Perhaps too much blind faith on my part, but don’t you expect the experts to guide you somewhat?