I arrived for my appointment and the clinic was closed. I sent an email asking for a review of where the process broke down and didn’t receive a reply. I received a voicemail 5 hours later on my mobile saying that the receptionist was there in time implying I was wrong. No apology. No email. Pretty disappointing handling of something that could have been turned around with some simple customer service and some good complaints management. Won’t return to Dermadoc. Will return to Treatwell.
Treatment by Firas - Dermadoc Cosmetic Clinic•Classic Facials
I’ll definitely recommend and come back. Magdalena explained to me what I had to know for my type of skin and suggested to do a different treatment. Also recommended how to take care of my skin. During the session she was very soft and gentle with my skin. I’ll come back for sure. Many thanks!
Treatment by Firas - Dermadoc Cosmetic Clinic•Microdermabrasion