I tried to email the salon to approach the matter but weeks later I’ve heard no reply. Unfortunately I was left with raw skin that then turned into scabs after a Brazilian wax. I’ve been having waxes for 10 years now and have never had this. I spent my afternoon (after the appointment) icing the skin to try and reduce the pain and was unable to continue my day due to the pain of the raw skin. Really unhappy the salon have failed to answer my email.