It is with a heavy heart that I write this review because I really hate to not promote a business. However, my trip to Debora’s was not as I had expected.
I arrived and the salon did not look as I expected - there was a lot of hair on the floor, lots of kids running around, seemingly a lot of people hanging about that were not getting treatments, and the overall feel was chaotic. The staff who welcomed me were very polite and showed me to a seat, but when I was taken to have my hair washed, I was not spoken to at all and every one was talking to each other across the room in Portuguese (I think!). When I was having my hair cut, the same thing happened, that I wasn’t talked to and the staff were all talking to each other and the other Portuguese (?) clients in their language. Don’t get me wrong, I didn’t mind at all that they were socialising and seemingly having a great time, it’s just that this wasn’t the treatment experience I’d expected. When it came to the blow-drying, I was suddenly handed over to a guy who was very rough with my hair and I found it very hard to even keep my head upright. At one point, the original hair cutter and this guy were both drying my hair, which was quite intense! Near the end, I was also informed that the blow-drying my hair straight (its naturally curly) was not included in what I had already paid and so would have to pay £25 more. I ended up paying the hairdresser the £25 (though there was no till area and it was cash only which felt a bit odd), but I checked when I was home and I had already paid £40 through the app, for a cut and blow dry. Therefore, I had essentially paid 1.5 times. Despite this whinging, I was happy with my hair and the hairdresser did a good job. The experience as a whole though was less than satisfactory.