I booked a Hollywood wax and facial and Kim was the person who did it. The process didn't feel right, I'm assuming she wanted to be thorough but she was putting the wax on the same spot multiple times, which I haven't experienced before. Also, the wax was quite hot. As for the facial, I liked the back massage but did not enjoy the facial. The products felt cheap, the smell was bad and the blackhead removal doesn't look like it was done properly. I appreciate Kim's effort but I wouldnt reccommend