Viola gave me exactly what I wanted in my haircut. One of the best quality cuts I've ever had. She took her time and paid close attention to detail. I'll be back without question.
It was a same day appointment. I made the reservation at 14:30 with appointing Viola as hair dresser (after seeing many good reviews about her). Later I received a call to see if I can change time, when I say no, they keep being polite and explaining why , also saying that they will try to guarantee my appointment by some adjustment. At the end we agreed to postpone 10 mins.
When I arrived there, Michiko received me. I was bit disappointed by not knowing Viola not there at that day, and not being told about it. But easily felt comforted by Michiko's polite and soft receiving. So I decided to take it as an adventure. It turned out to be a nice experience! Michiko is quite a good hairdresser understanding my requirement, communicating with me for different parts, explaining me her thinking. And she is quite a nice person to talk, polite and gentle, also warm and lovely. I like the haircut, and I enjoyed the talk. And I will visit again.