I had a cut and blow dry here for the first time and found it a very positive experience. The hairdresser listened to what I wanted and I was pleased with the result. One minor suggestion would be greater care when washing hair, as I had a small amount of water and shampoo in my ear.
I asked for some advise/suggestions on what haircut to get since I assume that the staff will probably have better ideas about that than I do. But all I got was questions back about how I wanted it, which in its turn landed me with the most generic haircut ever. Not sure why, but got the feeling that the staff was afraid to suggest something that I wouldn't like. Otherwise the experience was good.