Very paranoid about visiting new places as they tend not to listen to what I want. Firstly, I was offered coffee and biscuits on arrival which were both really yummy, Colombian style, good taste! They also offered me a free hair mask for being a 1st time customer which was very kind. The hair wash was relaxing and I fell asleep! The whole experience was relaxing and calming. My hair looked fab after and I had so many compliments the next day. Thanks so much! I will be returning :)