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Venue rating

4.3

1801 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value
Cucumba
Cucumba
12 Poland Street,
Soho, London, W1F 8QB
United Kingdom

Beauty Salon

Cucumba
12 Poland Street,
Soho, London, W1F 8QB
United Kingdom
A few seconds ago

Comments

Reviews are written by customers after their visit.

4.3

Venue rating

Based on 1,801 reviews

5 stars 926
4 stars 552
3 stars 227
2 stars 51
1 star 45
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Back Facials (1)
  • Cellulite Treatments (10)
  • Henna Designs and Tattoos (1)
  • Spray Tanning and Sunless Tanning (69)
  • Sunbeds and Tanning Booths (1)
  • Face
  • Classic Facials (303)
  • Definition Brows (3)
  • Eyebrow & Eyelash Tinting (18)
  • Eyebrow Threading (19)
  • Eyebrow Waxing (21)
  • Eyelash Extensions (43)
  • Face Lift - Nonsurgical (1)
  • Facials - Men's (1)
  • Lash Lift (23)
  • LED Light Therapy (15)
  • Makeup (25)
  • Microdermabrasion (14)
  • Skincare Consultation (1)
  • Hair removal
  • Bikini Waxing (56)
  • Brazilian Waxing (101)
  • Facial Threading (103)
  • Facial Waxing (6)
  • Hollywood Waxing (43)
  • Ladies' Arm & Underarm Waxing (7)
  • Ladies' Leg Waxing (39)
  • Ladies' Waxing (207)
  • Men's Waxing (4)
  • Massage
  • Aromatherapy Massage (3)
  • Ayurvedic Massage (7)
  • Back, Neck & Shoulders Massage (14)
  • Couples Massage (3)
  • Deep Tissue Massage (10)
  • Foot Massage (147)
  • Hand Massage (2)
  • Indian Head Massage (11)
  • Lymphatic Drainage (1)
  • Pregnancy Massage (1)
  • Reflexology (2)
  • Relaxing Massage (8)
  • Sports Massage (2)
  • Swedish Massage (51)
  • Therapeutic Massage (139)
  • Nails
  • Acrylic, Hard Gel & Nail Extensions (4)
  • Callus Peel (51)
  • Gel Nails Manicure (36)
  • Gel Nails Pedicure (9)
  • Manicure (278)
  • Nail Art (12)
  • Nail or Gel Polish Removal (16)
  • Pedicure (291)
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Verified review Visited February 2018
Posted 1 week ago
Lovely therapist and made me feel super comfortable. Quick and not too painful.

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Verified review Visited February 2018
Posted 3 days ago
too fast

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Verified review Visited February 2018
Posted 4 days ago
Was disappointed Witt the service. Have never had a facial where when the steaming is happening you don’t get a hand and or neck shoulder massage. Really disappointed as would have expected better service from the team. Felt like beautician didn’t care and was also distracting hearing people have waxes as only separation was a curtain

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Comments

We are very sorry about your experience with us Tara. After reading your feedback, I had a chance to speak to your therapist and she explained to me the steps of the facial she carried out when you came in for your treatment. I am sure that you are aware that most therapists have different routines with any treatments, and, in this case, your therapist explained that she started steaming from the start (after cleansing). Therefore instead of massaging during the steam, she was completing the second cleanse and exfoliating process (which allows a deeper penetration of products and a deeper and longer extraction as your pores are open), and then a shoulder and neck and/or a head/hand massage is carried out at another point in the facial.
Hopefully, you agree that the extraction and overall result was deeper but if there is anything further you wish to add then please do contact us confidentially on vivienne.nweke@cucumba.co.uk. Your feedback is important to us and we have taken all you have said on board. I have credited our account with a free Quickfix treatment which you can use towards any treatment here - we hope we can restore your faith with us at Cucumba.
Verified review Visited February 2018
Posted 1 week ago
I had a Eyelash extensions and have awarded it 4 stars.

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Verified review Visited February 2018
Posted 1 week ago
I had a Tutankhamun Gold facial and have awarded it 4 stars.

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