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Venue rating

4.3

1242 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value
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Cucumba
Cucumba
12 Poland Street,
Soho, London, W1F 8QB
United Kingdom

Beauty Salon

Cucumba
12 Poland Street,
Soho, London, W1F 8QB
United Kingdom

Opening hours

Mon - Fri 10:00 am - 8:00 pm
Sat 10:00 am - 7:00 pm
Sun Closed
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Cucumba   Off-peak
This venue offers discounts on off-peak appointments.

Cucumba is a fresh, upbeat and inviting beauty salon located in the heart of Soho. Describing itself as an 'Urban Pit Stop', Cucumba offers efficient beauty and massage therapies designed to fit in with your individual time and budget.

With a social atmosphere comparable to a local bar or cafe, the salon provides unique quick-fix treatments (such as ten minute mini-massages) as well as indulgent hour-long facial and body treats. Plus, if you've got all day, you can stay all day.

Established since 2005, and noted by the Evening Standard as ‘One of London’s hippest salons’, with innovative therapies and style they’re ready to pamper and polish you until you’re ready to feel and to be fabulous again.

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Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

4.3

Venue rating

Based on 1,242 reviews

5 stars 583
4 stars 421
3 stars 172
2 stars 36
1 star 30
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Body
  • Back Facials (1)
  • Cellulite Treatments (3)
  • Henna Designs and Tattoos (1)
  • Spray Tanning and Sunless Tanning (44)
  • Sunbeds and Tanning Booths (1)
  • Face
  • Eyelash Extensions (18)
  • Facials (232)
  • Facials - Men's (1)
  • LED Light Therapy (6)
  • Makeup (13)
  • Microdermabrasion (8)
  • Skincare Consultation (1)
  • Hair removal
  • Bikini Waxing (24)
  • Brazilian Waxing (60)
  • Hollywood Waxing (28)
  • Leg Waxing (15)
  • Threading (81)
  • Waxing (179)
  • Massage
  • Aromatherapy Massage (2)
  • Ayurvedic Massage (5)
  • Chair Massage (14)
  • Deep Tissue Massage (10)
  • Foot Massage (111)
  • Hand Massage (2)
  • Indian Head Massage (10)
  • Lymphatic Drainage (1)
  • Pregnancy Massage (1)
  • Reflexology (2)
  • Sports Massage (2)
  • Swedish Massage (15)
  • Therapeutic Massage (134)
  • Nails
  • Callus Peel (26)
  • Gel Nails (28)
  • Manicure (211)
  • Minx Nails (1)
  • Nail Art (10)
  • Nail Extensions & Overlays (2)
  • Pedicure (199)
  • Two Week Manicure (7)
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Verified review Visited March 2017
Posted 3 hours ago
Staff were exceptionally friendly and welcoming. Generally a good massage but the treatment 'rooms' are separated by curtains (like a hospital ward) which means they're not completely peaceful / relaxing when conversations from other areas are easily over-heard.

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Verified review Visited March 2017
Posted 1 day ago
Fantastic as ever! Really happy with the results. Eyebrows look fantastic and I love the manicure. Thanks again.

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Verified review Visited March 2017
Posted 2 days ago
Lovely massage and a perfect manicure. Everyone on staff is so friendly.

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Verified review Visited March 2017
Posted 2 days ago
Great visit once again!

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Verified review Visited March 2017
Posted 5 days ago
Excellent service and treatments once again. I went during the day for the first time (at lunchtime) and the salon was running to time too, which was a real bonus on a short lunch break. Thank you!

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Verified review Visited July 2015
Posted 5 days ago
nice salon, good deal

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Verified review Visited March 2017
Posted 6 days ago
The therapist cut me when threading eyebrows I don't know how

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Comments

5 days ago
Thanks for your feedback and we apologise if you received cuts as this is very very unusual indeed given the skill of our threaders. I'm not sure if you reported it on the day or only noticed it later but can you pretty please send an image to 07966041951 with your appointment details so we can investigate further. If ever something like this happens were skin is cut we do not usually charge the client full price for the treatment or we offer you your next threading complimentary. Hope to hear from you soon so we can note your account accordingly. Regards, cucumba....

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Verified review Visited March 2017
Posted 1 week ago
Nice place but treatment wasn't as described. No massage as such

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Comments

6 days ago
Thanks for your feedback.

The treatment you received should have been as described so either (i) the description is wrong and we need to amend or (ii) your therapist made a boo boo …… either way we owe you a complimentary massage and sincerely hope you will give us another chance.

We are one of the longest running beauty salons in Soho and have one of the highest volume of feedback of any salon on treatwell so hopefully thats enough to assure you that we do get it right most of the time and that this was just an oversight. Our success is also because of people like you who take the time to keep us on the right track. THANK YOU…. Regards cucumba

(you can email polandst@cucumba.co.uk or text 07966041951 with details of your name & booking date. We will then respond with action taken to avoid this happening again ….and of course….your complimentary massage.)

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Verified review Visited March 2017
Posted 1 week ago
I had a wax and although it was speedy it was weird to have no walls around you- just curtains which meant that you could over hear other treatments- not very relaxing.

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1 week ago
Thanks for your feedback. Yes we are known for the speed, thoroughness and value for money pricing of our waxing within a friendly and vibrant environment. I hope this was your experience. The curtains form part of our "Urban PitStop" concept - finding your zone within the hustle and bustle of life in the fast lane. You are quite right - like marmite - it isn't to everyones taste (therefore can seem weird) so at least you've given us a try (thank you) and know we are here if you are ever in need of good quality waxing and can't get to your usual place. We've been in the same location since 2005 and have watched many of the more traditional salons come and go during this period so we do believe that we are doing something right in terms of serving a new generation of clients who want the convenience and time saving formula that we have on offer. Thanks again for sharing as it does help other potential clients better understand the concept before they book so they know exactly what they are getting beforehand.... cucumba x

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Verified review Visited March 2017
Posted 1 week ago
Legs feel so nice and smooth now. No prickliness left behind.

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Verified review Visited March 2017
Posted 1 week ago
A superbly relaxing facial. I can't wait to go back!

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Verified review Visited March 2017
Posted 1 week ago
This was my first visit to Cucumba. The salon location is really excellent, very convenient and it's a nice calm space. The treatment spaces downstairs are fairly crowded together and you could hear people in the next door areas having their treatments but this didn't really bother me. Everyone spoke quietly and it felt calm.
Elaine was wonderfully friendly and she was knowledgable about the products. For a Dermalogica facial in central London, I think this is fantastic value for money.

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Comments

1 week ago
Thank you Kate - very kind of you and i will pass your feedback on to your therapist. The curtains form part of our "Urban PitStop" concept - finding your zone within the hustle and bustle of life in the fast lane. We're so happy that this didn't bother you but for some clients it would so thanks for sharing as honestly as you did as it does help other potential clients better understand the concept before they book so they know exactly what they are getting beforehand.... cucumba x

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Verified review Visited March 2017
Posted 1 week ago
Good service, reasonable price for the location. Mani lasted five days.

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Verified review Visited March 2017
Posted 1 week ago
nice speedy facial but great results

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1 week ago
Thanks Clare - and just so you know, you left a positive and lasting impression with our team (receptionist and therapists). Its bubbly, friendly, lovely clients like you and your friend that actually make our day !!!...... Hope to see you in the future.
cucumba x

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1 week ago
...forgot to mention...yes, the speedy microzone facial you had rocks !!! NEWSFLASH - Dermalogica have actually just launched an even shorter - 10minute face lift facial where you get results within this time using their newest powerhouse products..... let us know if you want more info on this as its only launched across selected salons/outlets across USA & UK but will soon be everywhere.....

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Verified review Visited February 2017
Posted 1 week ago
Love this place! Always great service and friendly therapists!! 5 stars

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Verified review Visited March 2017
Posted 1 week ago
Really happy with service, they were very accommodating and the salon was very clean.

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Verified review Visited March 2017
Posted 1 week ago
I have been a couple of times before and the place is still just 'ok'. The staff were nice enough but I was late to be seen and whilst the massage itself was nice enough, during the whole thing were a bunch of cackling woman upstairs - far from a relaxing experience.

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1 week ago
Hi Jack - thank you so much for taking the time to share. And thank you for your very generous 4 start rating considering.... Unfortunately there will always be "noise pollution" within our salon as the rooms are curtained (not walled) off. This is deliberate as part of our "Urban PitStop" concept - finding your zone within the hustle and bustle of life in the fast lane. The majority of our clients are able to do this - a necessity for any big city dweller. However, you are quite right in that it only suits a particular kind of client who's priority is the convenience, quality, positive vibe, value for money formula that we have on offer. If the ambience of the massage room is a main priority to any client then we are probably not the right salon for them or they should only book during our off-peak hours.

I see you have been a few times so we truly appreciate you continuing to have faith in us - i assume we are your go-to place when you are unable to to get a last min appointment anywhere else? Thanks again for sharing as it does help other potential clients better understand the concept before they book so they know exactly what they are getting beforehand.... As a thank you for your continued loyalty please make yourself known to us to take up our offer of a complimentary 30minute massage during our off-peak hours. You can email or txt 07966041951 .....cucumba x

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Verified review Visited March 2017
Posted 1 week ago
Relaxing and friendly. Good facial.

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Verified review Visited March 2017
Posted 1 week ago
I couldn't be happier with the service here! I'd had a terrible experience at a different salon the week before, but Linda at Cucumba sorted my lashes out. Definetely found my new salon to go to!

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Verified review Visited March 2017
Posted 1 week ago
Very relaxing treatment. Massage could have been a bit longer but nail polish was great. Thanks

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