Crystal Palace Beauty & Nails Reviews
41 Crawford Street, London, W1H 1JN
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172 reviews
I visited recently with a friend for a Turkish Hammam & Moroccan Bath treatment. Overall, we had a pleasant time — we always do together — but the service was a little inconsistent. Most of the staff were friendly and professional, but one therapist (let's call her Karen since the behaviour fits) came across as rather rigid, for lack of a better word.
Our treatment included a full body mask, but unfortunately, it wasn’t applied evenly. Karen applied almost the entire mask on my friend, leaving very little for me. I noticed a few uncomfortable glances exchanged between the two therapists, but neither addressed or corrected the situation.
During the treatment, Karen also splashed water quite aggressively on my friend’s face while washing off the soap. We laughed it off, but my friend is just too polite to say anything — I think it felt unnecessary and a bit uncomfortable.
After the treatment, she came into the changing area, which has three separate spaces. I was using one, and the other two were free, yet she stood waiting for me to move so she could use the same one. It felt unnecessarily awkward and unprofessional.
Aside from that, the rest of the staff were lovely and attentive. The receptionist did misspell my friend’s name and forgot to mention that we needed to bring towels, so we had to pay a small extra fee — not a major issue, but worth noting.
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Hamam is good but avoid the salon. Quoted me £200 in person, I mentioned this when I made the appt over the phone they’re like yea yea come in. I go to pay in person and was charged £315. No warning beforehand and also charged me 60£ on top of a haircut because I asked for curls (again without mentioning to me it would cost more) so disappointed with such poor communication and customer service speaking the whole time to each other in another language and barely any focus on the client in their chair, I will not be returning again. For such high costs you should be providing luxury experience
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Alyona & Vika were fabulous therapists! My wife and I had a thoroughly enjoyable experience. We came out totally relaxed and refreshed! We will definitely one back! Highly recommend this place
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Very clean place. Staff are all pleasant and professional
Treatment by Nataliia•Manicure
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Lovely manicure. Expertly and carefully done.
Treatment by Nataliia•Gel Nails Manicure
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