My appt was for wash, cut and blow dry. I had asked for layers to be cut back in. I didn’t get the layers cut in. I have curly hair so usually have it dried with waves at the end. My hair wax still damp at the scalp and blow dry had no waves or curls once dried. I had to ask for it to be curled but didn’t want straighteners.
I understand English is not the first language for all the staff. Perhaps having a card with translation of words or services wld be beneficial. I like the salon.