I had a negative experience and would not return based on poor customer service and unsatisfactory treatment. Having read all the great reviews about Suman and booked my appointment with her, I was not happy to have to be treated by a different therapist with just 4 weeks of experience who did not do a good job of threading my eyebrows. The manager, who was present, should certainly make paying customers aware that they won’t be receiving the standard of treatment they were expecting.
I was so nervous to get a wax and after so many months off but ended having such a lovely morning get a wax and pedicure I felt pampered. One of the quickest and best Brazilians I have ever had and friendliest staff that made the whole experience wonderful. Thank you so much and I’ll be back again for sure!!
Anita was friendly and spoke to me during the whole wax treatment. She was also very professional in the way she carried out the service. I will be coming again to get my wax done!