The treatments were well done, and the beautician was very accomplished and pleasant. The place was very clean -- the only drawback was the fact that it's not in a soothing, relaxing environment, too noisy and busy. But if all you want is an excellent, efficient pedicure and a good eyebrow threading, as versus a 'spa' experience, this is the place.
I would have give a higher rating but my skin has been left red & raw in areas. It seems like a layer of skin has been pulled off and 2 days later its still sore. Ive been visiting this salon for a while now via treatwell & this hasnt happened before so I'm hoping this is just a one off.
Firstly, my appointment was pushed back with just 20 mins prior notification, by text. Which is extremely inconvenient for what should have been a lunch time appointment. The therapist seem pleasant enough, however when I request oval, I end up having a combination of oval on some fingers and square on others. She also managed to snipe me, twice, after I've reminded her not to go too deep,as I was feeling the pain already. Didn't offer disinfectant, and I had to ask. My cuticles end up looking pretty ragged. Fair enough they were pretty rough to start with, but you'd expect them to end up being a little tidier after having a manicure, not the opposite. No hand cream or lotion offered at the end. The whole thing was Very basic, and frankly quite rough, I wouldn't go back.
In one word - disappointing. I've visited here on many occasions and have given positive reviews in the past, but the therapist and treatment received last Monday was horrendous. I arrived downstairs and the beautician didn't know if she was expecting me, and left me sitting in the threading chair for a good five minutes before coming over to start my treatment - a full face of threading. She seemed surprised that I was getting a full face of threading and tried to convince me to have hot waxing instead as she didn't think I would be able to stand the pain! I took her advice and let her use hot wax on my sideburns. In hindsight, I think she only did this because she cannot thread. A 20-minute appointment turned into 40 mins (including the 5 minute wait at the start) as I had to point out that not all the hair was removed on numerous occasions. It still wasn't all removed when I left the salon but there's only so many times you can ask someone to go over the clearly visible hair. The icing on the cake was when she refused to complete the hollywood wax I booked as I 'ate in to the appointment time!' Never again.