First to say, treatment itself was great, the therapist did my eyebrows well. I was unhappy with the overall experience because nobody answered the phone (although they did call me back a few hours later) as I couldn't find the salon (there are two Tony & Guys in Covent Garden). Then when I went downstairs to the beauty area, the therapist who was doing someone's nails ignored me, and the other customers who obviously hadn't been there before. I didn't know if I was in the right place so had to go back upstairs to ask the hairdressers. My therapist had been standing in a back room, and was quite late seeing me. She was really good at the threading though!