Ben listened to what I asked for in terms of length and shape and was happy to adjust the shape when I asked for a bit more filing. The slight problems are that the infilling doesn't come as close to the cuticle bed as I'm used to, so the nails already look like they've got 1-1.5 weeks of growth after only 3 days. Also, the nails have been left quite thick, and the tips weren't painted, so there is white gel powder (previous set) showing against the colour of the polish.