From the moment I stepped in Sierra was friendly and professional. I went with my daughter who had her japanese head massage first so I was offered tea or coffee before she left. When it was my turn she checked the forms I filled in when I came then she took me through to the treatment room where I had a facial first really relaxing i think the best one I've ever had then my head massage truly amazing. Finally I came back through to the front and she blew dried my hair absolutely lovely .