Despite being the first appointment of the day right when Civette opened, I was put in chair for 20 minutes before they even spoke to me to ask me what I wanted. They sped through my foils. They go to take them out and they are streaky, chunky, and nothing at all what I wanted or asked for. They ask if I like the color and I tell them that I dont and they make me pay £10 on the way out for a lens (??) and picked my coat off the ground of the storage room where they threw it. Horrible experience.