Unfortunately, I booked online, and it turned out that the clinic's booking system did not exactly match the clinic's, so when I turned up I learnt that there was no available treatment room. I cannot fault Cleo's, as the receptionist tried to contact me and I failed to pick up the message. I have also only been refunded for one treatment so far, but I am hoping that is due to amid-up. So disappointing that the online booking system accepted a booking when it shouldn't have.