I was seen by Cleo, who isn't my usual stylist. She was really nice and patient - checked everything was as I wanted throughout the process. Due to transport issues I arrived late, and only had to wait a short time to be accommodated (as she was with another client, fair enough). This also meant the salon had to stay open a little later to finish up, which they were really nice about! I always have a good experience here. Would highly recommend.