Chocolate & Nails - Ealing Broadway Reviews

26 The Broadway, Ealing, London, W5 2NP

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Reviews are written by customers after their visit.

4.7
3065 reviews

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Written by our customers, so you know what to expect at each and every venue.
I came to do my nails after having my appointment changed. I attended and asked for a little bit of alteration and the manager told my therapist that there is no time she can’t do it for me and then the manager asked me to pay £10 even though that she is the one that refused my treatment
I loved my lovely nude pink shellac manicure. It was an exceptionally good one. Teresa is a lovely, skilled technician. Good chat too!
The technician was great as usual, but the overall experience left something to be desired this time. The manager in charge refused to stamp my loyalty card because I booked online with a small discount (although I have been going there for a year and never faced a similar situation), and while I was there there were other clients not able to get the services they booked for, and a lot misunderstandings taking place. I felt like customer service wasn't great this day.
Brilliant service as always. Very welcoming, and exactly what I needed ! Will be back :)
I've had Su a few times now and she's been great and consistent every time.