I came to do my nails after having my appointment changed. I attended and asked for a little bit of alteration and the manager told my therapist that there is no time she can’t do it for me and then the manager asked me to pay £10 even though that she is the one that refused my treatment
The technician was great as usual, but the overall experience left something to be desired this time. The manager in charge refused to stamp my loyalty card because I booked online with a small discount (although I have been going there for a year and never faced a similar situation), and while I was there there were other clients not able to get the services they booked for, and a lot misunderstandings taking place. I felt like customer service wasn't great this day.