I was made to feel welcome and relaxed before my appointment I was offered a drink and told Karina would be out shortly. Shortly After Karina she said to follow her so she took me into a room and explained what was going to happen and did I want to go ahead with the waxing I said yes and it was a good feeling afterwards the salon was clean and tidy and the room I was in was the same and a nice fresh smell of perfume I think . And after the treatment I booked another so I looking forward to visit again.