It’s taken me a while to do this review as I hate leaving bad ones. The experience I had was well below expectations. The therapist was 15 minutes late, I had booked a deep tissue massage for 55 mins and paid £72 for the privilege. I was in the room by 10.20am and out and dressed by 11am (40 minutes). The massage itself was light, nowhere near firm enough and I wasn’t given the opportunity to say I would like it firmer. I’ve now heard from a few friends who are regulars at Champneys that they’ve had similar experiences and the therapists are always late or cut treatments short.