First time having this wax and the lady was amazing, she made me feel at ease and comfortable. Extremely clean and ambient. The front of house staff also very welcoming.
Customer service was not good. I wasn't made to feel welcome. When I arrived for my appointment (full head of highlights), I was told (incorrectly) that I was 25 minutes late and because I had thick hair, they wouldn't be able to do a full head of highlights. I had to show a confirmation text and email to prove that I was on time. They said they only had time for a half head and would refund me the difference (16 pounds when I had paid 123 for a full head of highlights). The highlights are ok.