The salon is small but very clean and feel luxurious, the heated massage bed is a very nice touch. The facial was nice (the best part was the face and head massage) however the therapist failed to place a towel or headband on my hair which was covered in oil at the end of my treatment. I was also surprised that I wasn't given any form to fill as a 1st time visitor, no questions about allergies or health issues were asked, this was very surprising given the reputation of the brand and price,