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Venue rating

3.7

142 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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Casa Spa
Casa Spa
439 Edgware Road,
Paddington, London, W2 1TH
United Kingdom

Day Spa

Casa Spa
439 Edgware Road,
Paddington, London, W2 1TH
United Kingdom

Opening hours

Mon 10:30 am - 7:00 pm
Tue Closed
Wed - Sat 10:00 am - 7:00 pm
Sun 10:30 am - 6:30 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Casa Spa part of Casa Spa   Last minute
This venue offers discounts on last minute bookings.

Established for over 11 years, Casa Spa is a family run business that has specialised in the Authentic Hammam, Massages, and Facial treatments.

Founded by Tunisian born Halima Hermi, Casa Spa was one of the first ever Hammam establishments in London that was not owned by the state or a corporate company. This is what has given Casa Spa that personal touch to its service. Each customer to us is an individual and never a number.

The business was created out of the passion of making people feel great and relaxed in themselves. That is what the Hammam is about, it is a cleansing ritual that was created to detox and calm the body.

We offer a great range of packages that would suit all people whether it is a group, a couple or an individual.

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Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

3.7

Chain rating

Based on 142 reviews

5 stars 55
4 stars 37
3 stars 20
2 stars 7
1 star 23
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (14)
  • Body Treatments (22)
  • Body Wraps (1)
  • Endermologie Lipo-Massage® (1)
  • Infrared Therapy (2)
  • Rasul and Mud Treatments (24)
  • Steam and Sauna Therapy (45)
  • Face
  • Facials (24)
  • LED Light Therapy (2)
  • Fitness
  • Body Conditioning (1)
  • Hair
  • Hair Conditioning and Scalp Treatments (13)
  • Hair removal
  • Bikini Waxing (1)
  • Brazilian Waxing (1)
  • Leg Waxing (1)
  • Waxing (4)
  • Massage
  • Aromatherapy Massage (1)
  • Deep Tissue Massage (9)
  • Foot Massage (6)
  • Indian Head Massage (1)
  • Reflexology (10)
  • Shiatsu Massage (1)
  • Thai Massage (1)
  • Therapeutic Massage (14)
  • Nails
  • Manicure (5)
  • Pedicure (4)
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Verified review Visited November 2016
Posted 2 weeks ago
Friendlt staff who talked me through every step of the Hamam experience and what to expect. The best body scrub I've ever had. Really relaxing reflexology and massage. Followed by a super nourishing facial. My skin has never felt so good. I'll definitely be going back.

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Verified review Visited November 2016
Posted 4 weeks ago
I had a Luxury Authentic Arabian Hammam and have awarded it 4 stars.

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Verified review Visited October 2016
Posted 2 months ago
Helen was so welcoming. The face massage was not offered and I forgot about it. Such a pity. Over all for a one person experience this was relaxing. Two or more would feel crowded.

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Verified review Visited September 2016
Posted 2 months ago
The staff were friendly and respective of what we expected out of our treatment.

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Verified review Visited September 2016
Posted 2 months ago
I really like the honey mask for my hair: overall it was great

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Verified review Visited August 2016
Posted 3 months ago
Purchased a treatment on treatwell and when I showed up to the appointment La Casa had no record of the appointment and said they don't have a technician to offer the treatment that I booked. They wouldn't give me a new appointment time and they said I should try and get my money back from Treatwell.

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Verified review Visited August 2016
Posted 3 months ago
I had a Half Leg Wax - Tea Tree or Oriental Sugar and have awarded it 5 stars.

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Verified review Visited July 2016
Posted 4 months ago
Very disappointed with the service, I went there for my pre wedding treat. I don't the offer that said 4 hours ladies package. I was only there for 2 hours, the Hamam was very good, however another lady done my massage it was for 10min but it was suppose to be 30min she left me in the room after for half and hour I was waiting for her she never came back, I was suppose to have a facial and I didn't even get that to, I had to walk 10min away to go and eat in a cafe for a light meal that was in the package. It was horrible there place is so dirty I felt so disgusting I will never ever go back again such a waste of money and time!

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Posted 4 months ago
Well... where do I start? Initially walking up to the "Spa" looked we were walking up to a coffee shop. I actually had to go in a double check it was the spa we had arrived at. After being abruptly told that "Yes, You are in the right place." We sat for 10 minutes, while a tiny cup of mint tea was offered to us, which I wasn't too tempted to drink. We were then escorted, the 4 of us, to two changing rooms, which we had to squeeze in two in each and were then told, once we were finished to go downstairs, again, very abruptly. When we came out of the changing rooms with our costumes on and towels wrapped around us, we were annoyed to see that they had left the door to the "cafe" wide open so people could see us walking past and also people who were walking past on the street could see us too! We gave it the benefit of the doubt and clambered down the stairs. Once we were down, we were asked to remove our towels, which were then dumped in a pile on a stool, and again escorted into a sauna/steam room. This was acutally not too bad, until a woman and a MAN came in and began literally, sloshing some oil on us... this was supposed to be a "light massage" by the way. The man rubbed down both my sisters, while the woman rubbed myself and my mum. This was NOT a light massage to say the least. Once they had finished that, which lasted all of 1 minute. They walked out. They then returned 2 minutes later with some cold water and chucked that on us and when I say chucked they literally threw it at us. They then walked out again and left us. Although the cold water did feel quite refreshing. They then came back in and poured cold water over our feet. After about 10 minutes in the sauna/ steam room, two of us were escorted to the tiny, dark, showers, there were only two by the way, and told to "get naked". I didn't appreciate this and didn't, I showered with my costume on as there was just a thin, small curtain hiding my body and I didn't like how other customers were just walking around, not to mention the staff. We were then taken to another room, which I can only describe as tacky and dirty. The broken tiles weren't even replaced and where she had asked me to sit was boiling hot, I couldn't sit on it for fear of it melting my skin off. We sat in there for a good 5 minutes before the woman came back in a liberally slathered on mud from a dirty bowl onto our skin, which we don't know how long had been sitting there for. We sat in there for another 5 minutes and then were told to "go shower" and to "get naked" for a second time. This time we had to as, when I did get out with my costume on, they told me I needed to take it off, which I had to do outside the showers as there was not enough room for me to be able to take my costume off in there, plus the shower head wouldn't move. We were then given some ratty old towels to wrap around our bodies and were told to go and lie down in the "relaxation area" Our towels were no where to be seen and our costumes were put in a small blue bag and chucked into a box with lots of other small bags with every other customers costumes, so to look for our costume we would have to go through every one elses. Whilst we were "relaxing", which we couldn't do because we were naked in a strange place with strangers, we were offered a fruit selection, which was stated in the dcescription, but consisted of 1 piece of strawberry and 6 pieces of melon.
We then were told to wait. After waiting for 10 minutes, we were getting a bit antsy as we were unsure whether or not we were getting a massage or not, just to be told, "oh no you are finished you can go now" - We picked up our towels, which were funnily enough put in their sections where their towels were kept, scrambled through all the blue bags to find our costumes and got out of there as soon as.
We were not happy with this service at all, and was so disappointed as this was for our mother's 60th birthday party and wanted to something nice for her and all she got was "felt up" and smothered with horrible liquid. This was not what we wanted or bought. The service, location and spa itself, was shoddy and should not be able to be functioning as a spa at all.
If you have booked here... cancel it and get your money back now.

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Posted 5 months ago
Very welcome. The care is excellent and the fabulous massage. Being in a private hammam for 2 people is fine

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Verified review Visited June 2016
Posted 5 months ago
Good

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Verified review Visited May 2016
Posted 6 months ago
I had a Endermologie Body Firming Treatment and have awarded it 4 stars.

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Verified review Visited May 2016
Posted 7 months ago
I had a Hammam Experience and have awarded it 5 stars.

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Verified review Visited April 2016
Posted 7 months ago
I had a Traditional Arabian Hammam , Holistic Massage, Dermologica All Rounder Facial and have awarded it 5 stars.

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Verified review Visited March 2016
Posted 8 months ago
This is a pure rip off, the whole experience lasts for max 40minutes, the amount of time staff is spending with you is on average 10. Not only the Casa spa is to blame for misleading and providing crap deals, but equally lastminute.com/treatwell for the ignorance of the quality of deals they are providing.

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Verified review Visited March 2016
Posted 8 months ago
This is a pure rip off, the whole experience lasts for max 40minutes, the amount of time staff is spending with you is on average 10. Not only the Casa spa is to blame for misleading and providing crap deals, but equally lastminute.com/treatwell for the ignorance of the quality of deals they are providing.

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Verified review Visited March 2016
Posted 8 months ago
I had a Mother and Daughter Package for Two and have awarded it 4 stars.

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Verified review Visited November 2015
Posted 1 year ago
It was a lovely experience, very relaxing and enjoyable

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Verified review Visited September 2015
Posted 1 year ago
The therapist was nice and professional but I didn't feel confortable during the facial. She left couple of times during the treatment for sometimes 15mn. It was really noisy

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Verified review Visited October 2015
Posted 1 year ago
I had a Reflexology, Deep Conditioning Hair Treatment - Honey Hair Mask/ Seven Oils and have awarded it 5 stars.

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