Just had a terrible experience here. I had booked in for a wax and paid in advance. I arrived on time and was told to take a seat. After waiting 10 minutes, during which time a customer has an arguement with one of the beauticians, I asked when my appointment would start. I was told that there was no one to do my appointment and that I would have to call yourselves for a refund. This has wasted part of my evening, traveling to the salon specially and waiting there before anyone even bothered to say my appointment wouldn't happen. On top of this the salon didn't seem particularly clean or have a nice atmosphere.