Children are children, they fidget and some need their parents to hold. What I dont expect is to have a haircut stop halfway (due to health and safety) even though my 2.5yo son needed some calming and expect to pay full price. The response you may get is to talk and explain to your child like an adult. Children often can be distressed, so we ended up taking him to another barber the same day who had a good way of handling kids that also dealt with his crying.