I have been bleaching and toning my hair the same colour for 15 years. This is the first time a qualified hair stylist burnt my hair to the point that I cannot even brush it. I could not run my fingers through my hair when I was leaving the salon, though I was lead to believe that the heat protecting spray was making it sticky. This morning it is falling out/breaking off in clumps, it is a frazzled mess. The only positive is that I have a short pixie cut, if I had long hair I would be in tears. Avoid this place if you are looking for blonde