From when I walked into the spa reception to leaving, my experience was amazing. I was greeted and assisted by Lauren who went above and beyond to give me a great pampering session. Lauren was also able to book a last minute gel pedicure for me. Will definitely go back in the new year.
The venue is lovely; the spa area on the way in was pleasant and quiet. The masseur asked about the kind of massage I'd like & tailored it to my needs, checking in about pressure etc. It was a really comprehensive full body massage - exactly what I needed! I took one star off because the massage rooms are just off a main corridor and there was clearly a group of women having some kind of party, walking along the corridor shrieking and shouting at each other, which I could hear from the room.