Horrendous experience, arrived at the salon to be advised Id need a skin test, for a cut!!!!. I was then told that Wahanda had sent over the wrong details and that because they thought I was having a colour and needed a skin test my appointment slot had been filled. I expected a more professional approach from a salon that is based in a high end gym and is on average £10 more expensive than others in the area. I felt totally let down and disappointed by my experience with Broad St, I have since emailed the salon raising my concerns but no one as had the ordasity to recognise my upset and complaint. The only correspondence I have received was an email saying they had rescheduled my appointment, I found this very cheeky as I never agreed to a reschedule. To me it shows the total unprofessionalism of the establishment and by receiving that email was just rubbing salt in the wound!!!!!
Love my haircut and highlights , friendly staff, nice salon in a lovely setting! I would not hesitate to recommend them
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The best haircut and colour I have ever had. Very pleased with my full head of highlights. They were done so finely and were not rushed. Paid such a good price, will be going back. Highly recommend. Staff v friendly.