Treatwell
The simple way to book beauty anywhere.
Download our free Treatwell app.
Logging you in, please wait...
You are logged in
Log in to your account

Venue rating

4.2

45 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

Venue has no reviews yet

Be the first to write a review
Book now
Please select the service you’d like to book.
Boutique Spa
Boutique Spa
123 Queensway,
Bayswater, London, W2 4SJ
United Kingdom

Salon

Boutique Spa
123 Queensway,
Bayswater, London, W2 4SJ
United Kingdom

Opening hours

Mon - Sat 10:00 am - 9:30 pm
Sun 10:00 am - 8:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Boutique Spa

Boutique Spa provides an unrivaled level of service focusing on nails, beauty and massage. All of our therapists have been trained by the very best in the industry. At Boutique Spa we can take care of your beauty regime from top to toe, all under one roof.

See more
Products used at this venue:

Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

4.2

Venue rating

Based on 45 reviews

5 stars 23
4 stars 13
3 stars 4
2 stars 1
1 star 4
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Face
  • Facials (4)
  • Hair removal
  • Brazilian Waxing (3)
  • Hollywood Waxing (2)
  • Soprano Laser Hair Removal (1)
  • Threading (1)
  • Waxing (6)
  • Massage
  • Aromatherapy Massage (4)
  • Deep Tissue Massage (5)
  • Therapeutic Massage (1)
  • Nails
  • Manicure (18)
  • Nail Extensions & Overlays (2)
  • Pedicure (10)
Show more
Have you been here? Write a review
Verified review Visited December 2015
Posted 1 month ago
My Shellac Pedicure and Manicure were done by different beauticians. The beautician who did my nails was horrible, preferring to do things for her convenience at the expense of harming my nails. I needed to stop and talked to the manager there. The beautician who did my pedicure was wonderful. It's a shame that the level of professionalism is not coherent at this spa.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited December 2015
Posted 1 month ago
I do like this salon and have been here before. The manicure was good, but super quick and I did not know where the therapist had gone and was left under the hand dryer for ages. So, I got up and left after 10 mins, as no-one came to check-in on on me. The nails colours are ok, wish there had been more choice. Convenient location for me and staff are fine.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited December 2015
Posted 1 month ago
I visited with my partner. I will say he had a great massage, as did I for what I received of it. My main complaint is the therapist only did my back for 1 hour, didn't askask me turn around nor did she do my arms. It felt a little hurried too. We did complain at the counter and were given 10% off
That being said I will revisit as I think the therapist may have been having an off day. Otherwise a wonderful massage.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited December 2015
Posted 1 month ago
Fantastic location and establishment. Anna gave me a very strong massage, painful at points but in a good way. Had the most relaxing sleep following! Will definitely visit again

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited December 2015
Posted 1 month ago
It´s a very cosy spa and I had a really good manicure. They have a really cool range of nail lacquer colours and I´ll definetly recommend and come back.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited December 2015
Posted 1 month ago
The lady who did my nails kept disappearing to the back of the salon during my manicure which wasn't very professional, apart from that it was ok, nice range of colours and most of the staff are friendly

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited December 2015
Posted 2 months ago
Great basic manicure and pedicure. Good ambience, staff, cleanliness, equipment.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited November 2015
Posted 2 months ago
Booked in for Express Colour, great staff, relaxed atmosphere, great selection of nail colours from Opi and essie, will definitely be returning

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited October 2015
Posted 3 months ago
Great Nail Bar, Good Staff and Nice Nail Colours

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Posted 3 months ago
I will just say what happened and you judge yourselves. I booked 3 sessions of laser hair removal. I had my first session with a beautician.

Usually laser hair removal started visible effect two weeks after the session.
In my case, nothing has changed compared to beforehand. Ok maybe 4 hair or 5 were gone.
But still bushy bushy. Obviously not enough attention to detail.
As I had done 6 sessions at a different places, beauticians cannot say only one time cannot reach the satisfactory level of result. It was my 7th time at the same area.

Then another huge drawback is appointment system. The salon easily says it is fully booked and only every 4-5 weeks we can be allocated an appointment time.
The hair molecules turn over is 2 weeks, because hair molecules are the fastest turn over ration over our bodies. That is the reason why Chemotherapy people loose their all hair 2 weeks after the session. 4-6 weeks means they control the session times a year. If you book 6 sessions, it takes 6 months. Rarely people can keep up strict 4 weeks schedule for private reasons. Then The salon can say fully booked schedule can push you out the entire valid period. Then you might loose few sessions you have paid through. This means you need to pay for another bundle to reach at your satisfaction.

She spent 15 minutes in total. Then literally 7 minutes for treating with the laser and asking me to leave. I am not happy. My hair is coarse and I do not think two sessions are not enough to say good bye, because one session was wasted already.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited October 2015
Posted 3 months ago
Always do a great job here

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited October 2015
Posted 3 months ago
I had a quick varnish done at the salon, the colour selection was okay. The lady who did the manicure was nice but kept getting nailpolish outside of my nail (she did clean it up). The manicure didn't last 2 days which was disappointing.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited October 2015
Posted 4 months ago
It is perfect very clean very professional and for once i have baby feet !!!
I recommend it to all ! I already booked for a next time !

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited October 2015
Posted 4 months ago
Booked in for 'Revarnish Nails' on a last minute whim, the staff were friendly, skilled and attentive, the ambience was relaxed and the Boutique stocked a great selection of nail colours from Opi and Essie. Will definitely be revisiting!!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Posted 4 months ago
Let's put it this way, I will just say what happened and you judge yourselves. I booked 6 session of laser hair removal. I had my first session with a beautician who is not working there anymore. She spent 15 minutes writing in the papers and basically wasting time. Then spent 30 minutes (at the most) for the entire process which is scheduled normally to take 45 minutes. The second time was very good, it was a different person. I think she left the company. The third time it was the same person as in the first session and once again- 15 minutes of slow calligraphy and asking me about my day. Then literally 10 minutes for swishing with the laser and asking me to leave. I asked her to complete the areas she missed to which she rudely replied that she had already went over them. I was amazed she could have said and didn't argue and just went upstairs to the reception and complained. The receptionist said that if I wasnt happy, that I could get an extra session. At the time I didn't feel like going there an extra time, even if it was for free. On top of all this, each time I am having an appointment with them, they phone me in advance to say that they have to rebook me. Really, I should have gone with my gut feeling about the laser treatment there because the first two times they made me wait 45 minutes. I do not advise, because even when they mess up, there is no apology and only utter disregard. Hopeless.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited September 2015
Posted 4 months ago
Perfect i always come here for my manucure and pedicure. I chose the boutique one because they are the best !

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited August 2015
Posted 5 months ago
Beautiful salon and great location. The threading therapist wasn't available so I was offered waxing instead which was fine with me. The treatment itself was good. Highly recommended.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited August 2015
Posted 5 months ago
I had a Deep Muscle Massage and have awarded it 4 stars.

Comment

Be the first to comment on this review

Cancel
Verified review Visited August 2015
Posted 5 months ago
I had a Nail Extensions and have awarded it 4 stars.

Comment

Be the first to comment on this review

Cancel
Verified review Visited August 2015
Posted 5 months ago
I rated 5 stars my manicure because I really loved this place and the manicure. Spot is very well located

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Show earlier reviews

Venues nearby

See more venues in Queensway