Bournemouth Westcliff Hotel Reviews
7 Durley Chine Road, Bournemouth, Dorset, BH2 5JS
Check availability and book onlineReviews are written by customers after their visit.
2985 reviews
Small dirty changing rooms only big enough for about 6 people to change in with only 2 provate changing rooms, despite the fact that the spa had about 40 people in that day. Not enough lockers, spa area very dated and not very clean either, no separate toilet facilities, dangerous slippery wet floor. Far too much chlorine in pool and jacuzzi, mineral cave with no minerals, slow service in the restaurant, no plain scones availlable at afternoon tea despite saying on the menu that there was a choice of plain or fruit. The massage and manicure were good but that is the only positive about this place.
PedicureShow all…
We waited for quite a while to be seen to and no one seemed to know we were booked in... The staff seemed to think we hadn't booked? But rather than look into it just asked us '...do you have any proof?' There were also no robes so we had to wear our wet towels everywhere which was a shame. The facilities were good and I enjoyed my massage but again, at afternoon tea. We sat down and weren't seen to and when we asked - 'yeah but did you book?' Yes. 'You know the spa day is separate and you have to pay for afternoon tea' yes we did and we booked it. Rather than again, looking into it - the man seemed a little accusatory. Not happy with this. Shame about the staff and their organisation as the day was great other than this.
SwimmingShow all…
Excellent value for overnight spa break, Staff very friendly, room very clean, great Swedish massage. Downside is spa looking in a bit tired, otherwise great overall
SwimmingShow all…
Therapist was brilliant, professional, calm and just right. Reception staff ok but unclear on voucher and what was included - tried to charge me for treatments I'd already paid for initially! Lunch on the voucher said 2 courses and a glass of prosecco but restaurant staff said one course and I have to pay for drinks. Again I had to argue for 2 courses and managed to get a glass of wine included. Swimming pool and gym not included but spa itself was lovely and treatments faultless. V good for so last minute but so many voucher options I think the venue were confused!
Body Exfoliation TreatmentsShow all…
Contact
Discover
6368654a-5a6f-4d1b-91d6-3f7615e81fa2