Myself & my niece visited this venue for a Spa weekend. We have absolutely no major complaint but there were a few things that could be improved. The Spa could be a bit cleaner & small repairs to tiling & pillars would make a big difference. The treatment itself was flawless. We absolutely LOVED our full body massages. The therapists were so lovely & the rooms were very clean, well presented & peaceful. Our bedroom was lovely & very clean. Our meals in the evening were fantastic but breakfast was abit hit & miss. Still satisfactory though. Hotel staff either very helpful or need serious retraining in customer service. Both mornings the waitress literally took our breakfast plates from under our noses without even asking if we were finished just because we weren't using our cutlery at that exact moment. NEVER experienced that before anywhere else !! The hotel is too big for one lift too & the lift couldn't be slower. We still had a fab weekend but would try somewhere else next time instead of revisiting this hotel.
Booked a spa day for myself & a friend. We were very satisfied from the time we arrived! I can honestly say my massage was the best I’ve had , this was done by a lady called Melissa . Definitely would not hesitate to book again
Lovely day at spa. Treatment was relaxing. Afternoon tea was great and the staff very helpful. Only problem was the spa and whirlpool were very cold so didn't use them. Aroma cave wasn't scented enough either. Overall very enjoyable for my friend and I.