Bournemouth Westcliff Hotel Reviews

7 Durley Chine Road, Bournemouth, Dorset, BH2 5JS

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Reviews are written by customers after their visit.

4.2
2654 reviews

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Written by our customers, so you know what to expect at each and every venue.
The spa area is quite small and dark (it's in the basement ) but the treatments were wonderful and all the staff were lovely. We had lunch and afternoon tea in the restaurant which is a lovely space. It was my mum’s 91st birthday and they couldn’t do enough for us, my mum was absolutely thrilled. The food was great too! I think the customer service we encountered throughout the day lifted the experience for us to an 'Excellent ' rating.
Overall experience was mared but the general manager attitude and spoiled my birthday treat The restaurant staff and kayleigh where very pleasant
Treatments were very good, i really needed and i was sleeping like a baby that night. My therapist was Kally (not sure about writing her name) and she is amazing, relley recomend her. The only minuse is overal cleanes in the spa, mould in the bathroom, swiming pools etc.
It was very good and Jade did a great job and she’s very nice
Venue cancelled my pregnancy massage with 48 hrs notice due to staff shortage. They offered me facial and head massage instead. Understandable but frustrating. Treatments were nice but not what I wanted. Grateful they informed me in advance. All staff were knowledgeable and understanding. Spa is nice but needs a deep clean and maintenance. Missing tiles have been replaced with mismatching ones. No loungers in spa area to people watch and read. Dividing wall is unnecessary.