The spa facilities overall were dirty and in need of a good refurb. The changing rooms were not fit for purpose. The staff however were lovely and accommodating.
Felt really let down by the mixed messages.We were told we could have chips & pudding with our sandwiches at lunch only to be declined by the waitress when we tried to order pudding. The Sandwiches were tasteless & we waited over 30 mins to be served. One massage was awful with no communication with the therapist & hardly feeling it. We booked 2 massages at 11.10,however we went in 20 mins apart. To add insult we were charged for robes. Relaxation room recliners so uncomfortable as no cushions