First time here in a while - love the new look of the place but was rather disappointed by the waxing. I had a hollywood and upper leg wax with a new therapist. Neither was done thoroughly and even though I managed to find some strips of hair on my legs before I left and they got removed, there were still more that I found when I got home. It also felt like a lot of the hollywood was being done with a ripping action which was quite unpleasant. Shame as have always had great service here