The appointment was moved to half an hour later since they got confused with bookings but then they gave me a complimentary 10 minutes and the massage was very good and relaxing. Love the tea they offer!
The massage was great and they had even hung a birthday banner in the room as it was my friend's birthday. The only slight annoyance is that the room isn't sound proof so when someone talks in the reception area you can hear everything which takes away from the ambience and relaxation.