The 60 minute massage started 10 minutes late. They made up the time for me, but no one explained what was happening and there were many other staff around and no other clients. After the massage, which was very good, I saw that while I was in the massage they changed the time to reflect the delay.
I was offered a male masseuse at the last minute. I didn't book with a female but would have preferred the choice. I was asked in front of the man if I minded a male, which made me feel quite uncomfortable and unable to say no. I would prefer it if the booking system on here allowed you to choose.