The therapist was knowledgeable and experienced, but I wish she had asked me what level of pressure I was looking for at the beginning of the session, as I had to repeat several times that I wanted more pressure during the massage. Also wish she asked me if there were any specific areas I wanted her to focus on. The massage room was relaxing, with nice music and dimmed light. The hot towels at the end were a great addition. One thing to note is that the restrooms could be cleaner.