The wax was a no nonsense, quick and effective Hollywood, I was in and out the door in under 10 minutes. I thought I booked a hot wax because of the price, but she used strip wax for the whole thing, I didn't say anything as it was quick and not very painful. The upstairs beauty area was mediocre in decor, looked a bit run down so was nervous at first. Bed was uncomfortable and no pillow for the head, but the therapist was good so that's the main thing.