The Cottage by Bluewater Spa Reviews
Best Western Plus The Connaught Hotel, 30 West Hill Road, Bournemouth, Dorset, BH2 5PH
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4343 reviews
The hotel itself was looking a bit tired and there were various renovations going on around the guests!
Treatments and lunch were excellent ( after I had complained via email about the choice of vegan puddings ). Maria - Front of House Manager- rang me and sorted out a choice of 4 for my vegan Daughter- Thank you.
Pool was very tired, especially the hot tub area. Slippery underfoot and not enough chairs.
All in all an excellent day though.
We have been having spa days for several years now at the Bluewater Spa Connaught Hotel and normally we would arrive and be shown to the lounge for a coffee and biscuits, which we look forward to as we have over an hours drive to the hotel but unfortunately we were told that as they are very busy it would be up to an hours wait for the coffees, we were offered water or orange but not the same is it. So a little disappointed about that. The rest of the day went very well and the lunch was amazing
It was my first time having a massage and if I am in the area on a vacation I would definitely book again
Treatment by Celeste
Overall the young lady at reception was very warm and welcoming, you can pre boon Spa treatments and pay on arrival which is nice. The room was overall very nice but we did have a dirty towel and a crisp packet behind the draw although they gave us a new towel so all good there. Shower could do with an update but overall very good. Spa treatments were amazing and honestly helped my back so much and my face. Breakfast is worth booking and staff are friendly
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