Bluewater Spa at The Connaught Hotel, Bournemouth Reviews

Bluewater Spa, The Connaught Hotel and Spa, 30 West Hill Road, Bournemouth, Dorset, BH2 5PH

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Reviews are written by customers after their visit.

4.7
4355 reviews

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Written by our customers, so you know what to expect at each and every venue.
Too enclosed and not enough seating to relax by pool
A fabulous spa day for myself and my daughter. Great value for money. Clean facilities. Loved the relaxation room. The massage and facial we had were one of the best I’ve had. Staff were so polite and friendly. We had a choice of afternoon tea or 2 course lunch. We opted for the tea and the choice was excellent. We ended up taking half of it home as there was so much. Will definitely be returning
use this spa every time they have a deal on group-on, was very disappointed as paid the fee to group-on, arrived to the spa, the lady had not booked myself and my partner in at all, we then had to pay another fee to actually receive the treatment even though we had proof of the booking. (treatments were not together so whole day spent on our own) the lady on reception was very rude as there had clearly been a mistake on their end. because of this it has really put us off going to the spa again.
The spa was nice and the girls that worked there were also professional and friendly (saying that, perhaps the receptionist could work on her customer service skills slightly). Overall the massage was of a good standard however i paid extra for a deep tissue massage and i didn’t really think that’s what I got. I have them quite regularly and it was quite soft in comparison to others I have had. The sauna, pool, and steam room were all nice, the gym is quite small and very hot, and the overall hotel is really tired so I wouldn’t stay there again.
Had a lovely spa day, the lunch was excellent, facial excellent one of the best I've had. Would totally recommend and hope to return myself. The showers could have been cleaner, my daughter wouldn't go in hers as it was dirty but the lady came in and cleaned it for her so it was fine.