Bluewater Spa at The Connaught Hotel, Bournemouth Reviews
Bluewater Spa, The Connaught Hotel and Spa, 30 West Hill Road, Bournemouth, Dorset, BH2 5PH
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4356 reviews
My husband and I arrived for our spa day we had a great welcome from reception staff ,filled in all forms and was asked if we wanted to change from afternoon tea to a hot lunch which we did booked time slot etc then continued to our spa experience . their again we enjoyed our welcome and also our massage at midday . we then at 13;40 arrived for our lunch only 3-4 other customers in restaurant, we was served a glass of champagne
And waited for our meal! ,we had to wait for over 20-25 minutes for this and when it arrived my meal of vegetable lasagne was cold in the centre .I returned the ,meal back to staff received a competently drink and waited for my meal again . this again took well over 20-25 minutes by this time my husband had finished his meal and was waiting ? the 2 course lunch took well over 1 and ½ hours which I found to be unreasonable amount of time because their was very little customers !!! on our return to our spa experience I visited the ladies in the spa area on exit the floor had been moped and became very slippy causing me to slip and fall down ! trying to stop this my hand got caught in the closing door and was injured . there was NO SIGNS to say either cleaning in progress or wet floor be aware ??? .I had to receive first aid from spa receptionist it was placed in accident book and told to visit my doctor to be checked out as the skin around my little finger had been cut deep and may need further dressings and treatment and that was the end of me returning into the spa to complete my day I feel that between the lunch taking to long and the injury I received took away the relaxing massage i left feeling my day was not as it should of been ei feeling relaxed and enjoyable but In truth I left feeling upset and in pain with finger and having to sort out further treatment for my finger
If needed my phone number is 07877518116 looking forward to your reply
Karen creaser
Aromatherapy
Verified review
From the moment we arrived we were well looked after. Excellent facilities, excellent lunch and professional full Swedish massage. Will recommend and definitely visit again.
Body Treatments
Verified review
We had a lovely day all round. Could just do with a few more loungers around the pool. Staff lovely, massage amazing.
Aromatherapy Massage
Verified review
wonderful! fantastic massage by Sandra. would be 5star but seeing as we were guests at the hotel for 2nights it would of been lovely to of been offered a robe when using the spa.
Swedish Massage
Verified review
Very good experience. Sandra was very polite, friendly and experienced. The massage was really good, she was making sure that massaging efficiently, not too hard. Spa looked clean, relaxed environment. Overall a very good experience, can recommend anyone who want to visit a nice spa, value for money. 😀👍
Body Treatments
Verified review
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