The day started well even though we could not use some of the facilities because of covid but we still paid the full spa day price. We had our massage Then while having our cream tea my therapist wanted us to pay the rest of the money for our massage. We had a spa day voucher so I had already paid. The receptionist then arrived and said the same as we were in the restaurant it was very awkward. They realised it was a mistake on their part but there was not much of an apology. Won’t go again.