The majority of the staff were lovely. Mums therapist, Lucy, was superb but mine was not chatty and did not do as much as Lucy. The experience on the whole was lovely though. The shower cubicles were not nice as the water from previous users was not draining.
When trying to get the deposit back for the robes there was an issue with the details with my online card. The receptionists needed to know that online card details are different on the phones for security.
On saying that, we would go back