Bluewater Spa at The Connaught Hotel, Bournemouth Reviews

Bluewater Spa, The Connaught Hotel and Spa, 30 West Hill Road, Bournemouth, Dorset, BH2 5PH

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Reviews are written by customers after their visit.

4.7
4468 reviews

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Written by our customers, so you know what to expect at each and every venue.
It was a nice day, the venue itself l thought looked a bit tired there was a broken sun lounger at the pool side, the jacuzzi didn’t have much life the bubbles were only just about bubbling, my daughter slipped and fell in the ladies changing room with the very slippery slippers that they provided, the toilet l used was dirty, the food we had in the restaurant was very good definitely value for money couldn’t fault it, so overall just spruced up a bit more would be lovely.
Treatment was amazing! Therapist did an amazing job. However, the facilities are appalling. The jacuzzi was filthy, the ceiling panels looked like there were ready to fall down at any given moment. There was only 5 loungers so if there is more than five people in the Poole area wanting to relax and not swim or be in the jacuzzi, tough luck. I had a nasty fall due to no ‘wet floor’ sign being up and wearing the slippers provided. No assistance was provided. Horrendous. £20 to use the pool!!
My treatment was great but the facilities were poor! It was rundown and dirty, old used towels everywhere and clumps of hair in the jacuzzi. My friend slipped on the wet floors and she was given ice in a face towel and not checked on again.
Really friendly and professional
The I'll Be Back facial was amazing! In corporating a leg and foot massage as part of the treatment makes this a luxurious product at a reasonable price!