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Venue rating

4.0

126 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Blue Harbour Health Club and Spa at The Chelsea Harbour Hotel
Blue Harbour Health Club and Spa at The Chelsea Harbour Hotel
The Chelsea Harbour Hotel,
Chelsea Harbour, London, SW10 0XG
United Kingdom

Day Spa

Blue Harbour Health Club and Spa at The Chelsea Harbour Hotel
The Chelsea Harbour Hotel,
Chelsea Harbour, London, SW10 0XG
United Kingdom

Opening hours

Mon - Fri 9:00 am - 9:00 pm
Sat - Sun 8:00 am - 8:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Blue Harbour Health Club and Spa at The Chelsea Harbour Hotel

Providing a comprehensive health club facility and treatment experience, the spa features a 17-metre indoor swimming pool with swan neck waterfalls and body jets, and a fitness suite. Sauna and steam rooms are located in each changing room, and are complemented by six treatment rooms (including one for disabled customers), a relaxation suite, a nail bar and a hair salon.

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Comments

Reviews (written by customers after their visit)

4.0

Venue rating

Based on 126 reviews

5 stars 43
4 stars 52
3 stars 22
2 stars 7
1 star 2
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Treatments (1)
  • Steam and Sauna Therapy (77)
  • Face
  • Facials (6)
  • Fitness
  • Swimming (77)
  • Hair
  • Haircuts and Hairdressing (1)
  • Hair removal
  • Waxing (1)
  • Massage
  • Aromatherapy Massage (5)
  • Foot Massage (1)
  • Therapeutic Massage (8)
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Have you been here? Write a review
Verified review Visited August 2016
Posted 1 week ago
Staff in hotel were nice, room was lovely and meal in restaurant was excellent. Spa was less enjoyable, actual treatment itself was perfect but pool is old fashioned and cold, and attitude of some of the staff was disappointing. I arranged this stay as a present for my boyfriend with the intention of us both having treatments at the same time. The day before our stay the spa rang to tell me someone had called in sick and would I move one treatment to the Sunday instead of the Saturday. I explained that the whole point of the trip was to go to the spa together but would be happy to have a different treatment or at the very least, have the treatments within a reasonable time from each other. This did eventually get sorted but some staff members on the day made it clear to my boyfriend that I had caused a hassle and someone had to come in on their day off as I was being a bit fussy. I paid quite a bit for those treatments and am a reasonable person who will accommodate where possible, but it is not my issue to sort staffing problems and didn't really appreciate having this discussed in such a negative way to my partner.

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Verified review Visited August 2016
Posted 1 week ago
Great value for a spa in a beautiful location. The afternoon tea was stunning sitting overlooking Chelsea Harbour.

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Verified review Visited August 2016
Posted 2 weeks ago
This is my second time at the hotel my first experience was not the best and neither was my second. The rooms are nice and the treatments are great but the rest of the spa facilities are tired. Also if your going for a couples break the sauna and steam rooms are not unisex.

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Verified review Visited July 2016
Posted 3 weeks ago
Blue Harbour Spa was just me and my boyfriend needed, it was so relaxing and the ambience was very good. The staff was very friendly and very accommodating, the massage treatment was relaxing and very good, we both felt relaxed after the massage that instead of going for a swim after and sauna we end up going for a snooze :D. I will definitely come back again.

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Verified review Visited June 2016
Posted 1 month ago
I went for a Champagne Afternoon Tea Spa Day and have awarded it 3 stars.

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Verified review Visited June 2016
Posted 2 months ago
I booked this spa for my friends hen day for 4 people with full use of facilities, one treatment each and afternoon tea. On the morning we were meant to arrive I was informed that the swimming pool had registered too high a level of chlorine and that it was closed and was likely to be closed for the whole day. When we arrived I spoke with the manager of the spa regarding potential compensation for not being able to use the pool, which would have been the main facility. She apologised for the inconvenience and we totally understood that these things and happen and why we weren't able to use the pool. However, we were all very disappointed as there was not much else to do for the couple of hours we would have had to have waited for our treatments. I felt that the manager was very unsympathetic to our feelings and because I had become upset for my friend, whom I wanted to have the perfect day, she said "well you're obviously not happy, let's give you a full refund and you can go". I felt that this did not solve the problem and what she actually wanted was for us just to leave and not cause a scene. She then offered us just one extra treatment, stating we couldn't all have extra treatments because there was no space in the calender despite there not being anyone else at the spa apart from us. She explained that it wasn't about the cost of the extra treatments for her before telling us how good a deal we had gotten and that we should be grateful for what she had offered. It felt very much like she did not want us there and because it was in prestigious Chelsea and we had bought our day on a discount website that we were not good enough for the spa. She came across and not genuine in her concern as to how disappointed we were about the day not going to plan. Her customer service was appalling. As we were unable to book somewhere else at the last minute we stayed. I have to say the rest of the staff there and the therapists were brilliant and made sure that we had a great day, bringing us extra water and assisting us when required. The message was great. The facilities were nice but not as plush as I would have expected. There was no jacuzzi and there were some tiles missing from the side of the pool. Because of the way we were treated by the manager I would not return there out of principle.

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Verified review Visited June 2016
Posted 2 months ago
Lovely day at the Spa, although afternoon tea service was very slow!

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Verified review Visited May 2016
Posted 2 months ago
I went for a One Night Spa Break Incl. Choice of 60 Minute Treatment and have awarded it 4 stars.

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Verified review Visited May 2016
Posted 3 months ago
Good value for money!
Sauna and steam room are separate for men and women.

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Verified review Visited May 2016
Posted 3 months ago
Had a lovely experience at the Chelsea Harbour Hotel. The staff were really friendly and welcoming. Extras were rather expensive but you can't really not expect when staying in Chelsea.

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Verified review Visited March 2016
Posted 4 months ago
It's a nice hotel although the spa is located at the back. I was there on Friday afternoon and there were hardly any people around - bonus! Very clean and relaxing. Spacious.

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Verified review Visited March 2016
Posted 4 months ago
I went for a One Night Spa Break Incl. Choice of 60 Minute Treatment and Dinner and have awarded it 5 stars.

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Verified review Visited March 2016
Posted 4 months ago
I went for a One Night Spa Break Incl. Choice of 30 Minute Treatment and Dinner and have awarded it 5 stars.

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Verified review Visited March 2016
Posted 5 months ago
Very relaxing and excellent service. Very kind staff

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Verified review Visited March 2016
Posted 5 months ago
I went for a Deluxe Ladies Spa Day and have awarded it 4 stars.

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Verified review Visited February 2016
Posted 6 months ago
A perfect spa day! Staff were kind and the spa was clean. My massage was very very good also. Would definetly go back.

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Verified review Visited January 2016
Posted 7 months ago
The hotel was excellent and it was a wonderful experience to stay in such luxury in such a central location. The spa was average with a very confusing layout. The pool was good and big enough for a proper swim and the massage was good. However, the best thing was the hotel and its food and location.

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Verified review Visited January 2016
Posted 7 months ago
No jacuzzi!!!!
Separate steam and sauna rooms
Pool cold
Ok afternoon tea

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Verified review Visited January 2016
Posted 7 months ago
I went for a One Night Spa Break Incl. Choice of 30 Minute Treatment and have awarded it 5 stars.

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Verified review Visited December 2015
Posted 8 months ago
Lovely spa, quiet and friendly.

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